Who is CMD Kicks?
CMDKICKS was founded in September 2016, and is owned and operated by two future Auburn University graduates Michael Heileman and Cameron Holt. CMDKICKS is an up and coming online sneaker consignment shop based out of Auburn, Alabama. Our top priority is to make sure that our customers have an overall great experience doing business with us.
How do I become a member?
Joining the club is quite easy! Simply click the 'Log In/Register' button located at the topof the page and fill out the member form.
What are the benefits of being a member?
Once you've joined our membership family you will see discounts ranging from 5-15% that can be used on any order (limit one code per order). In addition to that offer you will also receive periodic discounts and exlusive content that can only be veiwed by the VIP members.
How do I place an order?
To place an order follow the following process.
- Visit our store page and browse through the available shoe collection categories.
- Once you find your category select it
- Then select the product you would like to purchase
- Select the correct shoe size
- Fill out shipping and billing information
- Fill out payment information
What payment methods does CMD Kicks accept?
- We Accept:
- American Express
- Apple Pay
- We do NOT Accept:
Why does the shipping and handling take an estimated 10-12 business days?
During Day 1 your order is being processed. Day 2 your order is confirmed. Day 3-4 your order is in transit to our verification center. Day 5-6 your order is being verified for the product's authenticity. Day 7 your order is being packaged. Day 8-10 your order is being shipped to you. Day 10-12 your order should arrive. If your order has to be shipped internationally please expect it to take an additional 6-10 business days on top of the original 10-12 business days stated.
Can I cancel my order?
Cancellations may be granted at our discretion. Orders may be cancelled free of charge as long as the cancellation request is placed within one day of the order being placed. After that time period a fee will be assessed to you for the cancellation. The following schedule shows cancellation Fee rates. The fee is assessed because by the respective time you make a cancellation we would have already made progress on your order.
- 2-3 Days = 25% of paid total order
- 4-5 Days = 50% of paid total order
- >5 Days = 100% of paid total order
I cancelled my order, when will I receive my refund?
Refunds may be granted at our discretion. If you have been formally informed that you will receive a refund then look to see your refunded amount in 5-7 business days. Depending on the details of your cancellation you may be charged a cancellation fee. Your fee is due immediately after your cancellation is completed. Failure to pay your cancellation fee will result in a temporary ban being placed on your account until the balance is brought back to $0.00.
How do I know the shoes are authentic?
We strive to make sure all shoes sold on our site are 100% authentic. To do this we carefully review all shoes sent to us by resellers. All shoes are sent to us for verification that takes place before they are shipped to you. We inspect everything from the materials to stitching, color, and a plethora of important details. If we find your items are replicas or they do not meet our verification standards, we’ll notify you and offer a full refund or we will search for a replacement pair with your permission.
Am I allowed to return/exchange my item(s)?
Products may be returned or exchanged at our discretion. The terms of the return or exchange are outlined in our Return/Refund Policy. Please see to the link at the bottom of the 'Home' page.
I haven't received my order yet?
If you haven't received your order yet and you are still within the 10-12 business day period stay calm. If your order has exceeded the 10-12 business days and haven't been contacted by a CMD Kicks representative please fill out a contact form and to draw attention to your concern. We will work tirelessly to resolve any challenges that arise.
When will the CMD Kicks Public Marketplace be open?
Check back soon or become a member for updates on the Marketplace
Will there be commissions?
Yes there will be commissions for users who are selling in the CMD Kicks Marketplace.